This means your game could not reach the server in time.

Check the basics

1. Is the server online? Open the panel  and confirm the status is running. If it is stopped or still starting, wait for it to finish.
2. Restart the server from the panel and try again after it fully starts.
3. Check the address. Copy the IP and port exactly from the panel. If the port is not 25565, add it, for example address:25566.
4. Use Direct Connection. In Minecraft, choose Direct Connection instead of saving the server and paste the address.
5. Check your version. See Outdated Server or Client.

If it works for others but not you

Your own internet or route may be the problem.

• Restart your router or try mobile data.
• Turn off VPNs, or try a different one.
• Run a latency test, see Diagnosing Ping Issues.

If nobody can join

• Look at the console for crashes or errors.
• Make sure a custom domain points to the right address, see Custom Domain.

Still timing out? Open a support ticket with your log, see Share Your Server Logs.