Refund policy – ATBP Docs

Within 3 days of purchase: you can ask for a full refund, as long as the Terms of Service were not broken.
After 3 days: refunds are decided case by case. If one is approved, it is prorated for the time you already used.
Not refundable: services suspended for breaking the Terms, account credit you added as prepayment, promotional or goodwill credit, and domains once registered.
Paid twice or paid the wrong account? Tell us with the payment reference and we will sort it out.
Server could not be set up: your payment is returned as account credit automatically.
Downgrades are returned as account credit, not cash.
Refunds go back to the original payment method where possible, otherwise as account credit.
How to ask: open a Billing ticket in our Discord with your invoice number.