How to get support – ATBP Docs

Open a Discord ticket. This is how we prefer to help. Open the ticket panel in our Discord and pick Hosting Support, Sales Inquiry, Server Renewal or Billing. Fill in the form, including your panel link for server problems.
If Discord is not an option, use the live chat (the chat bubble at the bottom right of https://atbphosting.com and https://billing.atbphosting.com ), or email us.
- Pick what you need help with before you start, so your chat reaches the right staff.
- Leave your email if you can. If you close the page before we answer, the reply is emailed to you.
- If you are logged in on billing, staff can see your account, so you don’t need to explain who you are.
- Our AI assistant answers first, from these docs, and links the page it used. Under each answer, press Yes, thanks if it helped or Talk to a person if not. You can also type agent at any time.
- Billing Balance and Server Renewal chats go straight to our staff.
- Every chat also opens a ticket for our staff, so you get the same help as a Discord ticket.
Please don’t DM staff; DMs are not tracked and may be missed.
Tickets close automatically after 12 hours with no reply; open a new one if you still need help.
Link your Discord to billing with /billing link first so staff can see your services.
For lag, include a Spark report: run /spark profiler --timeout 120 and share the link.
We support the hosting itself. Help with third-party plugins, mods and server design is best effort.